Camirent Terms of Service

Effective Date: June 1, 2023

Welcome to Camirent — a secure online rental platform connecting landlords and renters in Cameroon. By using Camirent's website, mobile app, or any of our services ("Platform"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By accessing or using Camirent, you agree to comply with these Terms, our Privacy Policy, and all applicable laws and regulations of Cameroon. If you do not agree with any part of these Terms, you may not use our services.

2. Eligibility

To use Camirent, you must:

  • Be at least 18 years of age.
  • Have legal capacity to enter into binding agreements.
  • Provide accurate, current, and complete information during registration.

3. User Roles

a. Landlords

  • Landlords must complete a strict verification process, including ID validation and proof of ownership or authorized caretaking.
  • Landlords are responsible for ensuring all property information provided is accurate and up-to-date.
  • Each property must be individually listed and will be reviewed before being published.
  • Misrepresentation may lead to listing rejection or account suspension.

b. Renters

  • Renters must also register with accurate and verifiable information.
  • Booking requests are only valid upon payment of a non-refundable booking fee, which confirms the renter's genuine interest.
  • Contact information of the landlord is only revealed after payment.

4. Booking Process

  1. Renters submit booking requests.
  2. Landlords accept or decline based on availability or personal preference.
  3. Upon acceptance, the renter must pay a booking fee to finalize the reservation.
Bookings are only confirmed after fee payment. Camirent does not collect rent payments — only the booking facilitation fee.

5. Booking Fee

  • The booking fee is non-refundable, unless a confirmed booking is canceled by the landlord.
  • The fee serves to ensure that booking requests are serious and authentic.
  • Camirent may revise the fee amount at any time, but changes will not affect previously confirmed bookings.

6. Communication

  • Communication between renter and landlord is only enabled after a confirmed booking (i.e., request approved + booking fee paid).
  • All communication must remain respectful. Abusive, threatening, or unlawful messages may result in account suspension.

7. Privacy and Data Protection

  • Camirent values your privacy. We do not publicly share user contact details unless explicitly permitted.
  • Contact information is only revealed after confirmation of a booking.
  • We comply with Cameroon's data protection laws and utilize encrypted storage for sensitive user information.

See our full Privacy Policy for more details.

8. Ratings and Reviews

  • Ratings and reviews can only be left after a completed booking.
  • Each booking qualifies for one rating per user.
  • Camirent moderates reviews to prevent fake or harmful content and reserves the right to remove abusive or unverifiable reviews.

9. User Responsibilities

You agree:

  • Not to use the platform for any unlawful purpose.
  • Not to impersonate others or misrepresent yourself or your property.
  • Not to share your account credentials.
  • To respect local housing laws and tenant rights as per Cameroonian legislation.

10. Platform Rights and Limitations

Camirent reserves the right to:

  • Suspend or terminate any account that violates these terms.
  • Refuse, verify, or remove property listings that do not meet our standards.
  • Modify or discontinue any part of the platform with or without notice.

11. Limitations of Liability

Camirent is not a party to rental agreements. We serve as a facilitator, not an agent. We are not responsible for:

  • Landlord-renter disputes.
  • Cancellations or no-shows.
  • Property conditions (beyond verification at listing time).
You agree to indemnify and hold Camirent harmless from any legal claims arising from your use of the platform.

12. Modifications to the Terms

Camirent may update these Terms from time to time to reflect changes in our operations, regulations, or technology. We will notify users of major updates via email or app notifications. Continued use of the platform constitutes acceptance of the new terms.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Cameroon. Any disputes arising from or related to these Terms will be handled by the competent courts of Buea, unless otherwise agreed by both parties.

14. Contact

For questions regarding these Terms, contact us at:

Email: legal@camirent.com

Phone: +237 XXX XXX XXX

Mail: Camirent HQ, Opposite Buea Council, Buea, Cameroon

15. Final Note

By using Camirent, you acknowledge that you understand these Terms and agree to abide by them. Our goal is to create a secure, respectful, and trustworthy rental experience for all users.