Camirent Privacy Policy

Effective Date: June 1, 2023 | Last Updated: June 1, 2023

Welcome to Camirent, a secure platform connecting landlords and renters in Cameroon. At Camirent, we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and services (collectively, "Platform").

By using Camirent, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

a. Information You Provide

  • Registration Information: Name, email, phone number, ID documents (e.g., national ID or passport), date of birth, and address.
  • Property Listing Details (for landlords): Property photos, description, location, and documentation proving ownership or authorization.
  • Booking Information: Dates, property ID, payment confirmation, and messages exchanged.
  • Feedback: Ratings, reviews, and customer support inquiries.

b. Automatically Collected Information

  • Device Information: IP address, browser type, operating system, device ID.
  • Usage Data: Pages visited, time spent, buttons clicked, referral links.
  • Location Data: If you allow location access, we collect GPS data to improve search relevance.

2. How We Use Your Information

We use your information to:

  • Register and verify user accounts.
  • Verify properties and ensure listing authenticity.
  • Process and confirm bookings.
  • Facilitate communication between renters and landlords after booking.
  • Respond to inquiries or provide customer support.
  • Send booking confirmations, alerts, and promotional offers.
  • Improve our services and user experience.
  • Comply with legal obligations under Cameroonian law.

3. Who We Share Your Information With

We do not sell or rent your personal data. However, we may share your information with:

Verification Partners

To confirm identity or property ownership.

Payment Gateways

For secure processing of booking fees.

Law Enforcement

When legally required, especially for fraud prevention or investigations.

Service Providers

Third-party contractors who assist in delivering features (e.g., messaging system, analytics).

All third-party providers are bound by strict confidentiality agreements.

4. User Communication

  • Before Booking: Communication is restricted. No direct contact info is shared.
  • After Booking: Contact info is made available only between the renter and landlord.
  • Messaging System: All communication on the platform is logged for safety and moderation.

5. Data Storage and Security

  • Your data is stored securely in encrypted databases hosted in secure environments.
  • We implement industry-standard security measures (SSL, firewalls, access control).
  • Access to personal data is restricted to authorized staff only.
Despite our best efforts, no system is completely immune from breaches. In the unlikely event of a data breach, we will notify affected users and authorities promptly.

6. Your Rights

In accordance with Cameroonian law and international privacy principles, you have the right to:

  • Access your personal data.
  • Correct inaccurate or outdated information.
  • Delete your data (subject to retention obligations).
  • Withdraw consent for certain data uses.
  • Opt out of promotional communications at any time.

To exercise these rights, email us at: privacy@camirent.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences.
  • Analyze usage and performance.
  • Improve our service delivery.
You can disable cookies in your browser settings, but doing so may affect the platform's functionality.

8. Data Retention

We retain your data:

  • For as long as your account is active.
  • As needed to fulfill the purposes outlined in this policy.
  • As required by legal and regulatory obligations.

When no longer needed, we securely delete or anonymize the data.

9. Children's Privacy

Camirent is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we discover we have unknowingly collected such data, we will delete it immediately.

10. International Transfers

While Camirent is based in Cameroon, some data may be processed or stored in other countries with equivalent or higher data protection standards. By using our platform, you consent to such transfers.

11. Policy Changes

We may update this Privacy Policy from time to time to reflect legal, operational, or service-related changes. We will notify users via email or in-app alerts. Your continued use of Camirent after changes take effect signifies your agreement with the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us:

Email: privacy@camirent.com

Phone: +237 XXX XXX XXX

Mail: Camirent Privacy Desk, Opposite Buea Council, Buea, Cameroon

13. Your Trust Is Our Priority

At Camirent, your data is safe, and your privacy matters. We are committed to maintaining a secure, transparent, and user-respecting platform that upholds your rights and fosters trust in every interaction.